Application of the general conditions of sale

The site is the property of Supplies Auto Ouest in its entirety, as well as all the rights relating thereto. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners. However, links of the hypertext type to the site are authorized without specific requests.

What you see on our online store represents only part of our catalog. In order to better serve you, you can ask us for a product not present in our catalog. Communicate to us all the useful references in the estimate module of our site (mine type, MEC month and year, brand, model, etc.) as well as all of your contact details. We will then reply to you by giving you the delivery time as well as the financial conditions if we can of course deliver the said product to you.

In accordance with Law No. 78-17 of January 6, 1978, anyone has a right to access, modify, rectify and delete data concerning them by sending us a letter to the company.

The processing of personal information relating to buyers has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL).

These general conditions of sale apply to all our sales of equipment and services.

The warranty is expressly limited and, at our option, to the repair or replacement of parts recognized by us as defective.

The fact of placing an order with us implies, on the part of the buyer, full and unreserved acceptance of our general conditions of sale.
No particular condition can, except formal written acceptance on our part, prevail against our general conditions of sale.

Any contrary condition set by the buyer will therefore be unenforceable in the absence of express acceptance on our part.
The fact that we do not take advantage, at any time whatsoever, of any of these general conditions of sale, cannot be interpreted as a waiver of the right to take advantage of any of the said conditions at a later date.

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Order taking

Orders only commit us after confirmation or after validation of remote payment and acceptance of the order by our company. They are recorded only accompanied by the total amount including all taxes or stipulation specified in our quotes. The content of the order is that specified in the order acceptance.

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Price

The products are supplied at the prices in effect at the time the order is placed.

Prices are displayed with taxes included.

Prices are net, packaging included, except for special packaging invoiced in addition.

All our prices are subject to change without notice. However, you can ensure the validity of the price of the products with the corresponding order form (or estimate) for one week.

All taxes, duties and other miscellaneous duties to be paid in application of French regulations are the responsibility of the buyer.

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Payment

Payments by credit card will be made through the secure paypal and paybox systems which use the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and that no third party can read it during transport on the network.

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Billing

Each delivery will correspond to an invoice showing the VAT at the rate in force at the time of purchase.

The date of issue of the invoice is both the due date for payment by the buyer and the start date of the warranty period.

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Shipping cost

Delivery costs are calculated according to the weight of the products ordered and the destination country.

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Deliveries :

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Delivery - Terms

Delivery is made either by simple notice of availability, or by delivery to a shipper or carrier on our premises.

Delivery – Deadlines

In any case, delivery within the deadlines can only take place if the buyer is up to date with his obligations towards us, whatever the cause of his possible failure.

Article L. 121-20-3- The order will be executed at the latest within 30 days from the day following that on which the consumer's order was definitively validated (means of payment received and order verification procedure carried out) .

In case of unavailability of the product ordered, the consumer will be informed as soon as possible and will have the possibility of canceling his order.
The consumer will then have the choice of requesting either a refund, where applicable, of the sums paid within 30 days of their payment at the latest, or an exchange of a product of equivalent characteristics and price, if FOURNITURES-AUTO-OUEST, www. . catalystauto.com is able to get it.

If it is impossible to exchange, FOURNITURES-AUTO-OUEST www. catalystauto.com reserves the right to cancel the customer's order and refund the sums paid.

Delivery - Risks

In all cases, the product travels at the risk and peril of the buyer to whom it belongs, in the event of damage or missing items, to make any necessary findings and to confirm their reservations by extrajudicial act or by registered letter with acknowledgment of receipt. with the carrier within two days of receipt of the goods. All our products are insured at the sale price.

Liquids of the LHM or LDS type are not recommended for delivery abroad, because of the risk of damage to the container. Delivering these liquid products outside the French metropolis will be at the buyer's risk and responsibility.

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DELIVERY - INSURANCE.

The cost of shipping insurance is equivalent to 2% of the value of the products ordered, and includes the reshipment of damaged (1) or lost (2) packages.

The buyer can take out shipping insurance, at the time of validation of the order: in the event of a lost or damaged package, FOURNITURES AUTO OUEST undertakes to pay for the reshipment of a compliant product instead of the carrier, within a reasonable time (from 24 hours to 5 days after agreement from the said carrier, compared to 21 to 45 days without insurance, via the standard methods of reporting to the carrier). Period valid in metropolitan France and DOM TOM.

(1) The buyer has 24 hours after receipt of the package to report a problem of deterioration, by email (contact@fournituresauto.com) accompanied by photos of the package and the product, and a sworn statement proving his good faith. FOURNITURE AUTO OUEST reserves the right to request additional evidence in the event of a dispute.

(2) A parcel that has not reached its destination within 15 days after the actual delivery date is considered to be "lost" (unless the carrier announces a delay). After this period, the buyer can contact us in order to relaunch a reshipment as soon as possible.

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Reception

Without prejudice to the provisions to be made vis-à-vis the carrier, any complaints, as to apparent defects or the non-conformity of the product delivered with the product ordered or the packing slip, must be made in writing within 7 days. following the date of receipt of the goods by the buyer.

It will be up to the buyer to provide any justification as to the reality of any defects or anomalies noted.

The buyer must give us all the facilities to proceed with the observation of any defects to allow us to remedy them.

The purchaser will refrain from any internal technical intervention on the equipment possibly in question, this clause applying all the more to any third party, even mandated by the purchaser.

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Return - Terms and Conditions

Article L. 121-20 - The consumer has a period of seven clear days to exercise his right of withdrawal.

Any recovery will result in the constitution of a refund or credit note (at the request of the buyer) for the benefit of the buyer after qualitative verification of the returned products. In the event of an apparent defect or non-conformity of the delivered product duly noted by us under the conditions provided for in these conditions of sale, the buyer may obtain free replacement or reimbursement of the product at our option, excluding any compensation or damages.

The shipping costs and risks of return remain the responsibility of the buyer.

We therefore advise you to insure your shipments to the value of your invoice.

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General warranty

Our products are guaranteed parts for one year per return according to the articles of these general conditions of sale.

All product returns must include a photocopy of the invoice.
According to article R.211-4 of the Consumer Code: "In contracts concluded between professionals, on the one hand, and, on the other hand, non-professionals or consumers, the professional cannot contractually guarantee the thing to be delivered or the service to be rendered without clearly mentioning that the legal guarantee applies, in any case, which obliges the professional seller to the buyer against all the consequences of defects or latent defects of the thing sold or of the service to render.

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Warranty - Scope

- The warranty is defined by the manufacturer of the product.

- Interventions under the warranty cannot have the effect of extending the duration of the latter.

- The presentation of the purchase invoice or its photocopy will be strictly required when the guarantee is invoked.

- The products must imperatively be returned to our workshop in their original packaging at the expense of the recipient.
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Warranty - Exclusion

Damage and defects caused by natural wear and tear or by external accident (erroneous assembly, faulty maintenance, abnormal use, etc.), or even by technical intervention by a third party are excluded from the warranty.

Any material being physically damaged is no longer under warranty (scratched, broken products, etc.)

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Reserve and ownership - Application

The transfer of ownership of the thing sold is subject to full payment of the price on the due date by the buyer.

In the event that payment is not made within the time limit, mentioned on the invoice(s), provided for by the parties, we reserve the right to take back the thing delivered and, if we see fit, to terminate the contract.

Retention of title - Claim

In the event of non-payment by the buyer, we may, without losing any of our rights, demand by registered letter with acknowledgment of receipt the return of the goods at the expense and risk of the buyer. We can unilaterally and immediately have an inventory drawn up of the unpaid goods held by the buyer.

The buyer bears the costs of the litigation department as well as any legal and judicial costs.

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Fidelity card

Loyalty points are only awarded to customers and members registered withcatalyticauto.com.

Loyalty points can only be used for online purchases. These points can only be used at catalystauto.com.

Loyalty points are non-refundable and cannot be transferred or assigned between members.

Loyalty points represent a virtual currency that can be used during the payment phase of your orders.
Loyalty points will not be refunded in the event of an order canceled in whole or in part.

When paying for your order with Loyalty Points, you will always have to choose an additional payment method if your Loyalty Points balance is insufficient.

When calculating the loyalty points acquired, are excluded, unless otherwise stated, the various taxes including VAT and the contribution to the shipping and packaging costs invoiced.

Please note that we reserve the right to make changes to this policy at any time without notice or liability.

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Attribution of jurisdiction

Any contract, as well as any order accepted by us, is governed by French law. The courts of Nantes have sole jurisdiction when the contracting parties have the qualities of merchants even in the event of incidental claims, warranty claims and/or even cases of multiple defendants. The various shipping or payment methods, our provisions or acceptances of payment, as well as the place of delivery, cannot operate either novation or derogation from this jurisdiction clause. In this case, the consumer may take legal action beyond the place where the defendant resides, before the jurisdiction of the place of delivery.